Consumer Review
This report reviews your organization's business unit consumption broken out by key spend drivers. It also analyzes the spend types and categories that your business units are consuming.
Use Cases
- Review and analyze technology spend for individual business units or agencies
- Govern end user device-related costs and inventories
- Explain technology spend allocation methods and outcomes
- Analyze and compare technology spend and spend per employee across tne organization
Personas
- Application / Platform Owner
- Business Relationship Manager
- IT Finance
- Senior IT Leader
Questions answered
- What business units are costing my organization the most?
- What are the main drivers of their spend?
- How is that spend trending over time?
Visualizations
The Consumer Summary report includes the following visualizations:
| Key Elements | Description |
|---|---|
| (1) KPIs |
KPIs provide a high-level view of the following: • OpEx YTD: This KPI shows your OpEx YTD spend for the current year, vs the prev year. • CapEx YTD: This KPI shows your CapEx YTD spend for the current year, vs the prev year. • Total Spend YTD This KPI shows your total (OpEx and CapEx) YTD spend for the current year, vs the prev year. • Annual Avg Spend per Staff: This KPI shows the average annual spend for each staff for the current year, vs the prev year. • Total Staff: This KPI shows the count of total staff for the current year, vs the prev year. |
| (2) Top Business Unit Spend |
Use this chart and trend to review the top business unit spends and the department wise spend details. You can also find answers to the following questions by analyzing this report: • How does IT spend compare across BUs? Across revenue generating vs. non-revenue generating BUs? • What is the average IT spend per employee in each BU? • How does IT spend trend over time? • What is the total staff? |
| (3) Business Unit Details |
Use this table to review the business unit spends in detail, the investments, and the direct vs. indirect spends. You can also find answers to the following questions: • How does IT spend compare across BUs? Across revenue generating vs. non-revenue generating BUs? • What is the average IT spend per employee in each BU? • What is the breakdown of Direct vs. Indirect |
| (4) Business Spend Details Trend |
Use this trend to review the project details and trends. You can also find answers to the following questions: • What are the trends of the projects? Are there any outliers? • Who is the Business Sponsor for each project and are they on track? • What is the current investment YTD compared to Approved Budget? |
Business Unit Detail by Applications & Projects Drilldown
The user can further drilldown the reports for each application and project and view the details as shown.
| Key Elements | Description |
|---|---|
| Individual Business Unit Review |
You can review this section to understand the following: • The individual BU details • What is the breakdown of Run vs. Change? • What are the applications that are contributing to this BU and how are they trending? • What Projects is this Business Unit investing in? |
You can also scroll to the different tabs (5) to see the details on Direct Offerings, Indirect Offerings, Indirect Technology Services, Vendor Cost Drivers, and Cost Pool Drivers.