IT Operations - Service Desk Analysis report

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◆ Applies to: Costing Standard 11.8.x running on either TBM Studio v12 or TBM Studio v11.

Introduction

Use this report to review service desk ticket costs and counts.

Navigation

IT Infra & Operations > Service Desk

Roles

This report is designed for:

  • Service Desk leaders/managers

Objectives

Use this report to:
  • Review the cost and number of service desk tickets.
  • Analyze costs by category, location, services, severity, priority, and impact.
  • Review the costs of individual tickets.

Questions answered

The information presented on this report can be used to answer the following questions:

  • What was the cost of tickets in a given month, quarter, or year?
  • What types of tickets have the highest costs?
  • Is my spending in line with the type of ticket?

Next actions

Research other operations metrics by selecting one of the other IT Operations tabs.