Business Services Workshop

Steps to populate your Business Services

At this point, you need to populate your Business Services with your business services data. If you do not have a list of business services, you can use a list of your applications or groups of applications. The steps below describe how to populate the Business Services.

If you have a Business Services List you can load that into Apptio and place under the Business Services
If you do not have a list you can do the following:
1. Locate the All Business Services Reference List
2. Export the list out of Apptio
3. Load into a new table call "Customer" Business Services List
4. Configure with lookups to pull any needed information and append to the Business Services.

About the Business Service Identifier

The identifier for the All Business Services data set is the Service ID. This should be a unique identifier for each service.

About the Business Service Keys

The keys in the All Business Services Data set are mostly all user-defined. The recommended logic is in the table below.

Key	Field key is based on	Recommended Logic
App_Service Key	User-defined	="App_Service"&&Service ID If you are using a list of applications as your services, the recommended logic is: ="App_Service"&&Application ID
Project_Service Key	Service ID	=”Project_Service” && Service ID
ITRT_Service Key	User-defined	="ITRT_Service" && Service ID
Service_Service Allocations Direct Key (In 11.6)	User-defined	="Service_Service Allocations Direct Key" && Service ID

Common Computed Columns Needed for Business Services

There are no specific computed columns you need to create. It will vary depending on your data.

Map data to All Business Services Data

When you published the Service Library, the All Business Services data set was populated. You do not need to map any data at this point.

Review the Business Services object on the models

Model	Actions
Cost	Ensure values are flowing into the Service Allocations Indirect object. From Business Services to Service Allocations Indirect, allocate using the Data-based Reference with an even weighting (this is the default setting). The keys joining Applications to Business Services are the Service ID Key columns in both data sets. From Service Allocations Indirect to Business Unit Allocation, allocate using weighting such as headcount.
CapEx	Ensure values are flowing into the Service Allocations Indirect object. From Business Services to Service Allocations Indirect, allocate using the Data-based Reference with an even weighting (this is the default setting). The keys joining Applications to Business Services are the Service ID Key columns in both data sets. From Service Allocations Indirect to Business Unit Allocation, using weighting such as Headcount.

Model

Actions

Cost

Ensure values are flowing into the Service Allocations Indirect object.

From Business Services to Service Allocations Indirect, allocate using the Data-based Reference with an even weighting (this is the default setting). The keys joining Applications to Business Services are the Service ID Key columns in both data sets.

From Service Allocations Indirect to Business Unit Allocation, allocate using weighting such as headcount.

CapEx

Ensure values are flowing into the Service Allocations Indirect object.

From Business Services to Service Allocations Indirect, allocate using the Data-based Reference with an even weighting (this is the default setting). The keys joining Applications to Business Services are the Service ID Key columns in both data sets.

From Service Allocations Indirect to Business Unit Allocation, using weighting such as Headcount.

Review Business Services reports

The following reports are updated after you have configured the Business Services object:

Services Review
Services Portfolio
Service List
Service Category - Detail
Service Detail
Service Offering Detail
Service Review - Detail
Services - Group Detail
Services - Unit Cost Trend
Application Portfolio - Detail - Cost Pools
Application Portfolio - Detail - IT Towers

To see details of these reports (including navigation, roles, objectives, and questions answered for each report), please see the Costing Standard User Guide available in the Online Help.