IT Management

IT Resource Sub Tower	Definitions	Examples	Unit Cost Unit of Measure (standard)	FTE Efficiency Unit of Measure
IT Management	Cross-function costs across the IT Organizations. It includes IT management inclusive of executive, central, outsourcing, security, service, account people management	Senior Management (CIO, IT FM). Outsourcer management	Users	Not Supported

IT Resource Sub Tower

Definitions

Examples

Unit Cost Unit of Measure (standard)

FTE Efficiency Unit of Measure

IT Management

Cross-function costs across the IT Organizations. It includes IT management inclusive of executive, central, outsourcing, security, service, account people management

Senior Management (CIO, IT FM).

Outsourcer management

Users

Not Supported

IT Management Cost Pool Composition

IT Resource Sub Tower	Internal/External Labor	Hardware	Software	Outside Services	Facilities & Power	Telecom
IT Management	IT Management personnel	Security Hardware (PKI devices)	Cross functional management tools	Managed services for managing IT.	N/A	N/A

IT Management Unit of Measure

IT Resource Sub Tower	Unit of Measure (standard)	Guidelines
IT Management	Users	The number of users who consume IT services (including full time employees, contractors, consultants, vendors) and is used to compute the communication cost per user. Most customers collect this count by gathering a count of user IDs for network logon, but other estimates are acceptable too.