Output

IT Resource Sub Tower	Definitions	Examples	Unit Cost Unit of Measure (standard)
Output	Central print services; often provided to support customer billing or customer documentation support processes. Centralized post print processing support (e.g. fold, stuff, apply postage, bundle); often provided to support customer billing or customer documentation support processes. Excludes print to local desktop or departmental printers.	Centralized printers (including print to non-paper media) Document output to fiche/DVD or other permanent storage medium. Print management software Specialized equipment to handle collation, binding, automatic enveloping, print dispatch. Post processing software	Millions of images per month

IT Resource Sub Tower

Definitions

Examples

Unit Cost Unit of Measure (standard)

Output

Central print services; often provided to support customer billing or customer documentation support processes. Centralized post print processing support (e.g. fold, stuff, apply postage, bundle); often provided to support customer billing or customer documentation support processes. Excludes print to local desktop or departmental printers.

Centralized printers (including print to non-paper media)

Document output to fiche/DVD or other permanent storage medium. Print management software

Specialized equipment to handle collation, binding, automatic enveloping, print dispatch. Post processing software

Millions of images per month

IT Resource Sub Tower	Internal/External Labor	Hardware	Software	Outside Services	Facilities & Power	Telecom
Output	Systems analysts/engineers providing technical operations & support, Planning & process mgmt, Admin (including mgmt.)	Centralized printers (including print to non-paper media), document output to fiche/DVD or other permanent storage medium. Excludes print to local desktop or departmental printers. Specialized equipment to handle collation, binding, automatic enveloping, print dispatch.	Print management software. Post processing software	Managed print services and support	N/A	N/A

IT Resource Sub Tower	Unit of Measure (standard)	Guidelines
Output	Millions of Images per Month	The output tower includes centralized printing. The unit of measure is the millions of images processed per month and is used to compute the annual cost of output per million images. An image is one side of a page (so a double-sided page counts as two images).