IBM® Support assists with product defects. If you need
help to resolve an issue, you can open a case with IBM Support.
Ensure that your company has an active IBM software
subscription and support contract, and that you are authorized to submit problems to IBM.
To open a case with IBM Support, complete the
following steps:
- Before you contact IBM Support, review the topics in
this Monitoring and troubleshooting section to see whether you can resolve the
issue on your own.
- If you cannot resolve the issue, or if you are directed to contact
Support, go to Gathering diagnostic information. Then, follow the instructions to collect
diagnostic data that you can send to IBM Support to aid with
problem investigation.
- Contact IBM Support.
- Go to the IBM Support Guide, which
provides information about how to contact IBM, and includes
details of all your other support needs.
(The remaining steps in this procedure specifically relate to opening a case from the IBM Support site, but you might also be able to use a chat or the phone
as described in the IBM Support Guide.)
- Log in to the IBM Support site and then open a case to
submit your problem.
- Complete the form to provide a detailed summary of the problem.
- Choose
Cloud Pak for Integration or App Connect Enterprise as
the product name (as appropriate).
- Include details about your environment such as the product version, the deployment platform and
version (for example, Red Hat
OpenShift Container Platform or Kubernetes), the Operator versions, and the operand versions of any affected custom resource types.
- Include a severity and the sequence of steps that led to the failure.
- Upload the diagnostic data that you collected in step 2. Also, attach any screen captures if
appropriate.
- Submit the case.