Resolving diagnostic data collection errors

About this task

Procedure

  • Scenario: When you collect data by using the aceDataCollector command, you receive the following error: 
    
Access is denied.
The directory or file cannot be created.
The directory or file cannot be created.
The directory or file cannot be created.
The directory or file cannot be created.
The directory or file cannot be created.
The directory or file cannot be created.
 - Capturing environment and version data

The system cannot find the path specified.
The system cannot find the path specified.
  • Explanation: The user who is running the aceDataCollector command does not have either read or write access to the current working directory.
  • Solution: Ensure that the user who is running the aceDataCollector command had the necessary permissions for the directory from which the command is run.