Obtaining connection values for Freshservice

Before you begin

You must have administrator access to your Freshservice account and access to the Freshworks Developer Platform to create OAuth credentials.

About this task

Use these instructions to get the connection values for the Freshservice connector.

Procedure

  1. To identify the Freshservice URL:
    1. Open your Freshservice instance in a browser.
    2. Copy the URL in the browser address bar. For example, https://yourcompany.freshservice.com
  2. To generate the Freshservice API key:
    1. Log in to your Freshservice cloud account.
    2. Click your profile icon, and then click Profile settings.
    3. In the Delegate Approvals section, complete the CAPTCHA if prompted.
      This unlocks your API key.
    4. Copy the API key displayed on the page.
    5. Encode your API key into a Base64 string by using the format username:password, where:
      • username = your API key
      • password = the letter “x” (Freshservice requires a dummy value for authentication)
    6. Convert the string APIKEY:x to Base64.