Getting started with the IBM SaaS Console

Accessing the SaaS Console

To gain access to the SaaS Console, subscribe to a trial or a paid product subscription or accept an invitation.

Managing your subscriptions

Manage or upgrade your subscription plan as needed according to the subscription status.

If the usage limit is exceeded, Allotted usage exceeded appears under Payment tier. Usage of the product might be limited, or added charges might apply to using the product. If you are on a trial plan, to resume usage with the current data, upgrade to a paid plan by clicking Buy subscription. If you are on a paid plan, either upgrade the plan by clicking Manage subscription or wait until the period renews.

Managing user access

Manage user access with a paid subscription.

1. From the Subscriptions page, click Manage access. The Manage access page opens.
2. From the Manage access page, click Invite users. The Invite users pane opens.
3. To invite a user, enter the user's email address and assign a role.
   • A Viewer can view instances of a subscription and check instance statuses.
   • In addition to viewing instances and checking their statuses, an Admin can manage instances. Admin actions include inviting and assigning roles to other users and creating, updating, and deleting instances of a subscription.
4. Click Add user to add another user. Enter this user's email address and select a role.
5. Click Invite. The added users now appear on the Manage access page.
6. To edit user information, click Edit user role, select the new role, and click Save.
7. To remove a user, click Delete user. After the Confirm removal window opens, click Remove.

Managing instances

Each product determines the number of instances that you can provision per subscription, but you can have only one instance per trial subscription.

1. From the Subscriptions page, click the link that shows the number of instances. The Instances tab opens and shows the instances for that subscription.
2. Click Create instance. The Create instance page opens.
3. Select the Region and enter the Instance name.
4. Click Create. The instance appears under the Instances tab, and the instance count increases on the Subscriptions page.
5. To view details about an instance, click the instance row. A panel opens with more information about the instance.
6. To delete an instance, open the options in the instance row and click Delete. The Confirm deletion window opens. Confirm that you want to delete the instance by entering the instance name. This option is disabled for trial instances.

Viewing billing and usage

For services that record usage, you can go to the Subscriptions page and click the Billed usage tab to view subscription usage.

• Usage is displayed according to allotment periods. The current period appears first.
• Click a year to view the months within it. Previous years are collapsed by default.
• A warning appears where overage occurs. If your subscription is in overage, you still have access to product features, but overage charges might apply.
• If an error about loading the data appears, refresh the page to fetch subscription usage again.

Viewing instance statuses

On the Subscriptions page, the following statuses can appear:

If an error occurs, one of the following error statuses appears:

If an error occurs, and you no longer need the instance data, you can delete the instance and create another one.

Viewing service statuses

The status dashboard provides a summary of all your services. To view this dashboard, open the navigation menu and click Status. The Status page opens and shows Current status. Log in to view other tabs.

• The Current status table shows your products and any related incidents. Expand a product to see Current location status, Ongoing events, and 30-day history.
• The Planned maintenance tab shows information about updates that might cause outages.
• The Announcements tab displays information about incidents such as test announcements.
• The History tab provides a record of past updates and outages.
• The Incident reports tab lists products with relevant impact reports.
• Click Report outage to open a case.

Troubleshooting the IBM SaaS Console