Getting help from IBM support

API Connect Enterprise as a Service includes support with all of the paid tiers through the standard IBM® Support process.

Open a support ticket on the my support page for API Connect.

For more information on IBM Support, see the IBM Support Guide.

Information to gather

To help us to assist you more easily, provide the following information in your support case:

All problems:
  • Region and customer service instance impacted
  • Component impacted: API Manager, API Calls, Developer Portal
  • URL where error is being seen
API Manager / UI issues
  • Error code returned
  • Time the problem occurred, with timezone
Developer Portal issues
  • Portal site URL
  • Username of the person who saw the issue
API Call issues
  • Full URL of the API that was impacted. The host name should contain apiconnect.ibmappdomain.cloud
  • HTTP Method used
  • Evidence from analytics, if available
  • Expected result
  • Actual (incorrect ) result
  • Complete cURL example for recreating the call, including headers, client ID, client secret, and so on (where appropriate)
  • Frequency and time (with timezone) of the problem occurring