Using Engagement to automate notification tasks

You can create complex workflows that automate tasks based on the specified criteria and enhances the overall API management experience by using the Engagement feature in the API Manager helps .

Engagement allows external HTTP(S) endpoints to be triggered when specific criteria are met within the IBM® API Connect. This helps the user to create multiple complex workflows that automate tasks. The Engagement resources are provisioned within a specific provider organization or catalog, enabling targeted access and management. To use Engagement, click Engagement icon on the API Manager and specify the criteria as required.

Note: You can use Engagement only if there is at least one active analytics service and storage is enabled.

You can specify the criteria as required, and a guided workflow facilitates the creation of rules. Each rule can have multiple triggers, which can be configured to run multiple actions that target specific destinations. When you configure rules and triggers, make sure to fulfill the following criteria:

  • Each rule can have up to 7 filter criteria and 5 triggers
  • Each trigger can have up to 3 actions

For more information on creating a notification task, see Creating a notification task.

You can use Engagement on your API Manager to receive notifications for various purposes. The API consumers receive notifications based on the data source option that they select while configuring rules for the notification tasks. For more information, see Engagement datasource.