Sending messages to provider organization owners

You can send an email message to the owner of a provider organization. You can also style the email to match your business theme.

Before you begin

This task can be completed by users who are assigned the following roles:
  • Cloud Owner
  • Cloud Administrator
  • Organization Manager
  • Custom role with the Provider-org:Manage permission
Note: You can also send email messages by using the developer toolkit CLI, or by using the API Connect REST APIs. See Cloud administration commands, or API Connect REST APIs, for more information.

Procedure

To send a message, complete the following steps:

  1. In the Cloud Manager, click Provider Organizations Provider Organizations.
  2. Click the options icon Options icon alongside the provider organization that you want to work with, then click Message owner.
    The Send message window opens, and the email address of the provider organization owner is displayed as the recipient.
  3. Enter the subject of the message in the Subject field.
  4. Select the Content type that you want to use for the entering the content of the message, from HTML, PlainText, or Both. The default content type is PlainText.
    An edit window for the selected content type is displayed, or both edit windows are displayed if Both is selected.
    For HTML content, only the tags and their attributes that are shown in the following table are allowed.
    Table 1. List of allowed HTML tags and their attributes
    HTML tag Attribute
    <a> "class", "href", "hreflang", "style"
    <em> "class", "style"
    <strong> "class", "style"
    <cite> "class", "style"
    <blockquote> "class", "cite", "style"
    <code> "class", "style"
    <ul> "class", "type", "style"
    <ol> "class", "start", "type", "style"
    <li> "class", "style"
    <dl> "class", "style"
    <dt> "class", "style"
    <dd> "class", "style"
    <h1> "class", "id", "style"
    <h2> "class", "id", "style"
    <h3> "class", "id", "style"
    <h4> "class", "id", "style"
    <h5> "class", "id", "style"
    <h6> "class", "id", "style"
    <p> "class", "style"
    <div> "class", "style"
    <br> "class", "style"
    <span> "class", "style"
    <img> "class", "src", "alt", "data-entity-type", "data-entity-uuid", "data-align", "data-caption", "width", "height", "style"
    <table> "class", "id", "style"
    <tr> "class", "id", "style"
    <td> "class", "id", "style"
    If an HTML tag that is not allowed is used in a notification, the tag and its contents are displayed in the email as plain text.

    Images can be used by adding a <img src="https://path/to/image.png"/> tag in the template. The src attribute for the image must be a fully qualified web URL, and must be externally accessible so that the email recipients can access the image. It's not possible to reference local images, they must be fully qualified URLs. It's also not possible to embed or attach images or other files in the emails.

  5. Enter the content of the message.
  6. Click Send.