Offload failure

What to check if offload to a third-party system is failing.

  • Check the ingestion pod logs for error messages that are related to offload:
    • Kubernetes, OpenShift, and Cloud Pak for Integration:
      kubectl -n <namespace> logs <analytics ingestion pod name>
    • VMware: Find the ingestion pod logs in the mustgather script output: Gathering logs.
    A common problem is TLS handshaking errors, such as untrusted or expired certificates.
  • Check logs on your third-party system.
  • Verify that the specified URL or the host and port values for the target system are accurate.
  • Verify that the server or cluster of servers in the target system are running and reachable. If applicable, also verify that firewall settings are not causing connection problems.
  • If offloading data to an Elasticsearch or Kafka target, verify that your configuration settings are valid; for example, the user credentials for authenticating to Elasticsearch or the Kafka topic name.