Submit the problem to IBM Support
You can submit your problem to IBM® Support
in one of three ways:
- Online using the IBM Support Portal
- Click Service request on the IBM Software Support site at http://www.ibm.com/software/support. On the right side of the Service request page, expand the Product related links section. Click Software support (general) and select ServiceLink/IBMLink to open an Electronic Technical Response (ETR). Enter your information into the appropriate problem submission form.
- Online using the Service Request tool
- The Service Request tool can be found at http://www.ibm.com/software/support/servicerequest.
- By phone
- Call 1-800-IBMSERV (1-800-426-7378) in the United States or, from other countries, go to the Contacts page of the IBM Software Support Handbook on IBM Support website and click the name of your geographic region.
If the problem you submit is for a software defect or for missing or inaccurate documentation, IBM Support creates an Authorized Program Analysis Report (APAR). The APAR describes the problem in detail. Whenever possible, IBM Support provides a workaround that you can implement until the APAR is resolved and a fix is delivered. IBM publishes resolved APARs on the IBM Support website daily, so that other users who experience the same problem can benefit from the same resolution.
After a Problem Management Record (PMR) is open, you can submit
diagnostic MustGather data to IBM using
one of the following methods:
- FTP diagnostic data to IBM. For more information, refer to http://www-01.ibm.com//support/docview.wss?uid=swg21154524.
- If FTP is not possible, email diagnostic data to techsupport@mainz.ibm.com. You must add PMR xxxxx bbb ccc in the subject line of your email. xxxxx is your PMR number, bbb is your branch office, and ccc is your IBM country code. Go to http://itcenter.mainz.de.ibm.com/ecurep/mail/subject.html for more details.