Providing IBM IDs

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An IBM® ID is needed to view service information that was sent to IBM Support by Electronic Service Agent. Service information can be viewed on the Electronic Services website.

Important: The first IBM ID that is sent to IBM from Electronic Service Agent becomes the administrator. The administrator has the only IBM ID that has the authority to manage IBM IDs using the IBM Electronic Services website functions.

To register for a new IBM ID, go to My IBM profile website and click Register.

For security and privacy reasons, it is necessary that an IBM ID be associated with a specific system. Only the specified IDs are able to view the service information for that system.

Use one of the following methods to authorize users to view service information.

  • Authorize users to view service information by using the SMIT (for AIX®) or cfgassist (for VIOS) interface. Select Help from the panels if you have questions about the specific panel or the information to enter.

    To authorize users to view service information, complete the following steps:

    1. Log on to the system as root for AIX or padmin for VIOS.
    2. Enter smit for AIX or cfgassist for VIOS at the command prompt.
    3. Select Electronic Service Agent.
      Note: If you are using AIX, you can go directly to the Electronic Service Agent main panel by entering smit esa_main at the command prompt.
    4. Select Configure Electronic Service Agent.
    5. Enter the IBM ID of the authorized user.
    6. Press Enter.
  • Authorize users to view service information by using the Electronic Service Agent graphical user interface (GUI). Select Help from the GUI panels if you have questions about the specific panel or the information to enter. To authorize users to view service information, complete the following steps:
    1. Start a browser so you can use the Electronic Service Agent graphical user interface.
    2. In the browser address field, enter https://hostname:5024/esa, where hostname is the name or IP address of the system running Electronic Service Agent.
    3. Log on to the Electronic Service Agent graphical user interface. See User security for information about authorization requirements.
    4. Select IBM ID.
    5. Enter the IBM ID of the authorized user in the IBM ID to add field.
    6. Click Add to add the ID to the IBM IDs to send list.
    7. Click Send authorization.
  • Authorize users to view service information by using the Electronic Service Agent esacli ibmId command. For information, see esacli ibmId.

To manage your IBM IDs, which includes associating new IBM IDs with a system or removing existing IBM IDs, go to the IBM Electronic Services website and click Services administration.