Connecting Electronic Service
Agent to IBM® Support through modem support (dial) is
slower than other connection methods and each Electronic Service Agent client must have a separate Internet connection. However, it is your
only option if you do nothave a direct connection to the Internet.
You selected to use a dialup connection to IBM Support.
To specify a dialup connection type, complete the following
steps:
- Enter yes in the Test
service configuration field to automatically test the
connection after all information is entered and Enter is
pressed.
- In the TTY Port of modem field,
enter the port number of the modem to be used for the dialup connection.
- In the Modem Type field, enter the
modem type to be used for the dialup connection.
- In the Primary telephone number field,
enter the primary telephone number that is dialed to connect to AT&T
Global Network Services (AGNS).
- In the Alternate telephone number field,
enter the alternate telephone number that is dialed to connect to
AT&T Global Network Services (AGNS). This is the number that is
used if the connection attempt using the primary telephone number
is unsuccessful.
- In the Dial prefix field, enter
any prefix number that must be dialed before the primary or secondary
telephone number is dialed. Specify any numbers or characters needed to
obtain an outside line, pause while dialing, or similar requirement.
- If Dial Pre-test fails on Point-to-Point (PPP), configure
PPP protocol by doing the following:
- Go back to the Configure Service Connectivity panel.
- Select Configure PPP for Dial.
See the Asynchronous Point-to-Point Protocol configuration topic in
the System p and AIX® Information Center and follow
the instructions to complete the configuration.
- Go back to the Create/Change Service Configuration panel.
- After the connection information is entered, press Enter to
create or change the service configuration and to test the connection
path if previously selected.
- Go to Configuring Electronic Service Agent to
enable it to perform the functions that are important to your service
environment.