Connecting to support through a dial connection

Connecting Electronic Service Agent to IBM® Support through modem support (dial) is slower than other connection methods and each Electronic Service Agent client must have a separate Internet connection. However, it is your only option if you do nothave a direct connection to the Internet.

You selected to use a dialup connection to IBM Support.
To specify a dialup connection type, complete the following steps:
  1. Enter yes in the Test service configuration field to automatically test the connection after all information is entered and Enter is pressed.
  2. In the TTY Port of modem field, enter the port number of the modem to be used for the dialup connection.
  3. In the Modem Type field, enter the modem type to be used for the dialup connection.
  4. In the Primary telephone number field, enter the primary telephone number that is dialed to connect to AT&T Global Network Services (AGNS).
  5. In the Alternate telephone number field, enter the alternate telephone number that is dialed to connect to AT&T Global Network Services (AGNS). This is the number that is used if the connection attempt using the primary telephone number is unsuccessful.
  6. In the Dial prefix field, enter any prefix number that must be dialed before the primary or secondary telephone number is dialed. Specify any numbers or characters needed to obtain an outside line, pause while dialing, or similar requirement.
  7. If Dial Pre-test fails on Point-to-Point (PPP), configure PPP protocol by doing the following:
    1. Go back to the Configure Service Connectivity panel.
    2. Select Configure PPP for Dial. See the Asynchronous Point-to-Point Protocol configuration topic in the System p and AIX® Information Center and follow the instructions to complete the configuration.
  8. Go back to the Create/Change Service Configuration panel.
  9. After the connection information is entered, press Enter to create or change the service configuration and to test the connection path if previously selected.
  10. Go to Configuring Electronic Service Agent to enable it to perform the functions that are important to your service environment.