Connecting to support through a direct Internet connection

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Connecting Electronic Service Agent to IBM® Support through a direct HTTPS Internet connection is fast and efficient. This is the default configuration.

Each Electronic Service Agent client must have a separate Internet connection. You might not need to update or create new connections, unless changes have already been made to your configuration.

To specify or change a direct Internet connection type, complete the following steps:

  1. Press Enter to create or change the service configuration.
  2. Enter yes in the Test service configuration field to automatically test the connection when Enter is pressed.
Go to Specifying contact and location information to specify the location of your system and the name of the person to contact about the system.