esacli problem

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Use the esacli problem command to work with problems for the IBM® Electronic Service Agent instance.

Synopsis

esacli problem [-i {id} [-d | -u]]

Description

The esacli problem command enables you to work with problems for the IBM Electronic Service Agent instance. If a problem ID or service request ID is provided, then the operation that is performed is specific to the problem identified by the problem ID. Otherwise, the list of all open problems is displayed.

Note: This command is not available for HMC-controlled systems.

Options

-d | --delete
Specifies that the problem is to be deleted.
-i | --id id
Specifies the problem ID or service request ID of the problem for which information is to be displayed or deleted.
-u | --update
Specifies that an update of the service request status for the problem should be retrieved.

Exit status

The following table contains the codes that are returned by this command.
  • 0: The operation completed successfully.
  • 1: IBM Electronic Service Agent instance is not running.
  • 10: An unsupported option was specified. Option: {option}.
  • 18: An option was set more than once. Option: {option}.
  • 19: An option value was not provided when required. Option: {option}.
  • 30: The IBM Electronic Service Agent instance is currently suspended.
  • 37: Invalid problem ID specified.
  • 38: Problem deletion failed.
  • 39: Problem update failed.
  • 45: Mutually exclusive arguments used together.

Examples

  • List problems

    This example illustrates running the esacli problem command to list the problem summary.

    esacli problem
Problem list:
  Problem 138e4ca2c85-4aa3e003:
          Status:           Detected
          Service request:  USE0DSHHGRB
  Problem 137a5f4394d-1dd25937:
          Status:           Open
          Service request:  USE0DSHHZSH
  • Display problem details

    This example illustrates running the esacli problem command to display details for a problem.

    esacli problem -i 139e0629965-1573f832
Problem information:
    Problem ID:                       139e0629965-1573f832
    Service request:                  28507379000
    Status:                           Open
    Is test problem:                  Yes
    Problem description:              Test symptom generated by Electronic Service Agent
    Problem severity:                 2
    Problem occurrence date/time:     Wed Sep 19 16:15:21 CDT 2012
    Extended problem data:
    Extended problem data available:  No
    Service request status:           Open
    Problem sent:                     Yes
    Number of attempts:               1
    Last changed:                     Wed Sep 19 16:15:37 CDT 2012
    Error code:                       ElectronicService.Test
  • Delete a problem

    This example illustrates running the esacli problem command to delete a problem.

    esacli problem  -i 12a0068d6d9-28094f01 -d
Problem with local problem ID or service request 12a0068d6d9-28094f01 deleted successfully.