Configure remote maintenance policy (CHRP)

The Remote Maintenance Policy includes modem configurations and phone numbers to use for remote maintenance support.

• Configuration File for Modem on S1 Configuration File for Modem on S2

  Enter the name of a modem configuration file to load on either serial port 1 (S1) or serial port 2 (S2). The modem configuration files are located in the directory /usr/share/modems. If a modem file is already loaded, it is showed by Modem file currently loaded.

• Modem file currently loaded on S1 Modem file currently loaded on S2
  This is the name of the file that is currently loaded on serial port 1 or serial port 2.

  Note: These settings are only shown when a modem file is loaded for a serial port.
• Call In Authorized on S1 (on/off) Call In Authorized on S2 (on/off)

  Call In allows the Service Processor to receive a call from a remote terminal.

• Call Out Authorized on S1 (on/off) Call Out Authorized on S2 (on/off)

  Call Out allows the Service Processor to place calls for maintenance.

• S1 Line Speed S2 Line Speed

  A list of line speeds is available by using 'List' on the screen.

• Service Center Phone Number

  This is the number of the service center computer. The service center usually includes a computer that takes calls from systems with call-out capability. This computer is referred to as "the catcher". The catcher expects messages in a specific format to which the Service Processor conforms. For more information about the format and catcher computers, refer to the README file in the /usr/samples/syscatch directory. Contact the service provider for the correct telephone number to enter here.

• Customer Administration Center Phone Number

  This is the number of the System Administration Center computer (catcher) that receives problem calls from systems. Contact the system administrator for the correct telephone number to enter here.

• Digital Pager Phone Number In Event of Emergency

  This is the number for a pager carried by someone who responds to problem calls from your system.

• Customer Voice Phone Number

  This is the number for a telephone near the system, or answered by someone responsible for the system. This is the telephone number left on the pager for callback.

• Customer System Phone Number

  This is the number to which your system's modem is connected. The service or administration center representatives need this number to make direct contact with your system for problem investigation. This is also referred to as the Call In phone number.

• Customer Account Number

  This number could be used by a service provider for record keeping and billing.

• Call Out Policy Numbers to call if failure

  This is set to either 'first' or 'all'. If the call out policy is set to 'first', call out stops at the first successful call to one of the following numbers in the order listed:

  1. Service Center
  2. Customer Admin Center
  3. Pager

  If Call Out Policy is set to 'all', call out attempts to call all of the following numbers in the order listed:

  1. Service Center
  2. Customer Admin Center
  3. Pager
• Customer RETAIN Login ID Customer RETAIN Login Password

  These settings apply to the RETAIN service function.

• Remote Timeout, in seconds Remote Latency, in seconds

  These settings are functions of the service provider's catcher computer.

• Number of Retries While Busy

  This is the number of times the system should retry calls that resulted in busy signals.

• System Name (System Administrator Aid)
  This is the name given to the system and is used when reporting problem messages.

  Note: Knowing the system name aids the support team to quickly identify the location, configuration, history, etc. of your system.

This Service Aid may be accessed directly from the command line, by entering:

/usr/lpp/diagnostics/bin/uspchrp -m