Sending a test problem

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Send a test problem to IBM® Support to see if the problem reporting function is working correctly.

Sending a test problem to IBM Support is done using the Electronic Service Agent graphical interface. Select Help from the graphical interface panels if you have questions about the specific panel or the information to enter.
Tip: You can also use the esacli test command to create a test problem and check your connection and transmission of service information. For information, see esacli test.

To send a test problem to IBM, complete the following steps:

  1. Start a browser so you can use the Electronic Service Agent graphical interface.
  2. In the browser address field, enter https://hostname:5024/esa, where hostname is the name or IP address of the system running Electronic Service Agent.
  3. Log on to the Electronic Service Agent graphical interface. See User security for information about authorization requirements.
  4. Click Main menu from left navigation.
  5. Click All Systems tab.
  6. Select a system and click View Problems or you can directly click System Health icon of a particular system. The Problems page displays.
  7. Click Send Test Problem. The message - Test problem was successfully sent! displays.
  8. Click Refresh problems to see whether the test problem shows up in the problem summary list.