Electronic Service Agent graphical user interface

Edit online

The Electronic Service Agent graphical user interface is an intuitive way to manage and control Electronic Service Agent. It uses standard graphical interface controls to access Electronic Service Agent functions.

To access and use the Electronic Service Agent graphical user interface, complete the following steps:
  1. Start a browser so you can use the Electronic Service Agent graphical user interface.
  2. In the browser address field, enter https://hostname:5024/esa, where hostname is the name or IP address of the system that is running Electronic Service Agent.
  3. Log on to the Electronic Service Agent graphical interface. See User security for information about authorization requirements.
  4. If you see a warning you about an untrusted site certificate, accept the certificate or click Yes to proceed to the Electronic Service Agent graphical interface.
  5. After successful activation of IBM Electronic Service Agent, you can see the following menu options:
    Note: Each Electronic Service Agent panel has help. Click Help in the upper right corner of the panel to view the help information.
    • Main
      • Dashboard

        The IBM® Electronic Service Agent Dashboard pane displays the graphical summary of system's health and problems of the systems that are being monitored by ESA.

      • All Systems

        The IBM Electronic Service Agent All Systems pane shows a list of systems that are discovered by IBM Electronic Service Agent. You can also view the information or list of problems for a particular system.

      • All Problems

        The IBM Electronic Service Agent All Problems pane displays list of problems that are identified by IBM Electronic Service Agent. You can also view the information of a particular problem in detail.

      • Service Information

        The Service information pane displays the type of service information that is collected by IBM Electronic Service Agent and is sent to the IBM Electronic Support website. This information includes hardware, software, and system configuration information.

      • Activity Log

        The Activity log pane displays IBM Electronic Service Agent activity for a specified time period.

    • Settings
      Select from the following options to specify or modify the IBM Electronic Service Agent settings for this system or partition.
      • Service Contact

        Use the Service Contact Settings pane to specify information about the person that an IBM Support representative can contact about a problem reported by IBM Electronic Service Agent.

      • System Location

        Use the System Location Settings pane to specify information about the physical location of the system that is being monitored by IBM Electronic Service Agent.

      • IBM ID

        Use the IBM ID Settings pane to authorize users with IBM IDs to view service information that was sent to the IBM Electronic Support website by IBM Electronic Service Agent.

      • Connectivity

        Use the Connectivity Settings pane to specify multiple connections that IBM Electronic Service Agent can use to communicate with the IBM Electronic Support website.

      • Service and Support Proxy

        Use the Service and Support Proxy Settings pane to configure the system or partition to serve as a connection point through which the other systems or partitions in your network connect to the IBM Electronic Support website.

      • SNMP

        Use the SNMP Settings pane to specify the SNMP trap listener settings.

      • Problem Information

        Use the Problem Information Settings pane to set the frequency and number of retry attempts to make if automatic transmission of a service request to the IBM Electronic Support website fails.

      • Service Information

        Use the Service Information Settings pane to specify and enable the type and frequency of information to collect.

      • Operational Test

        Use the Operational Test Settings pane to enable and specify the frequency of automatic testing of the connection to IBM. You can also use this pane to run an operational test to test the connection to the IBM Electronic Support website.

      • Notifications

        Use the Notifications Settings pane to enable sending email notifications and SNMP traps to the locations that you specify.

      • Application

        Use the Application Settings pane to display and change information for the system, partition, and cluster that is being monitored by IBM Electronic Service Agent and to specify the port number IBM Electronic Service Agent uses.

      • Trace Level

        Use the Trace Level Settings pane to specify the message severity level that is recorded during IBM Electronic Service Agent activity.

      • Problem Filters-Resources

        Use the Problem Filters-Resources Settings pane to specify a resource or range of resources that can be ignored by the Electronic Service Agent problem reporting function.

      • Problem Filters-Error Codes

        Use the Problem Filters-Error Codes Settings pane to view or add the system reference codes (SRCs) that can be ignored during Electronic Service Agent problem reporting.

      • UAK Management

        Use the UAK Management Settings pane to specify the message severity level that is recorded during IBM Electronic Service Agent activity.

      • Systems Cleanup

        Use the Systems Cleanup pane to configure the system cleanup settings that are used by IBM Electronic Service Agent to schedule the cleanup of data belonging to remote systems such as the associated heartbeat, hardware inventory, software inventory, and problems data.

    • Tools
      • Export Configuration

        Export IBM Electronic Service Agent configuration to use the same contact and location information and operational settings on another system, or to save the configuration for future use on the same system.

      • Import Configuration

        Import IBM Electronic Service Agent configuration to use the same contact and location information and operational settings that is used on another system.

      • Suspend/Resume

        The Status pane shows the status of the IBM Electronic Service Agent monitoring, collecting, and reporting services. You can use this pane to suspend or resume IBM Electronic Service Agent.

        • Suspend: You cannot do the following operations when Electronic Service Agent is suspended:
          • Send the test problem.
          • Save the system location settings.
          • Delete the problems.
          • Send authorizations to the IBM ID.
          • Delete the systems.
          • Verify connectivity and Verify connectivity setting.
          • Verify connectivity
          • Run an operational test.
          • Collect the service information.
          • Import configuration settings.
          • Save the service contact settings.
          • Perform manual check on the expiration date of an update access key.
          However, the other Electronic Service Agent graphical user interface functions continue to operate.
        • Resume: If Electronic Service Agent is suspended, resume it to do all the operations. ESA is resumed automatically after you reboot the system or can be done through this graphical user interface function.
      • IBM Electronic Support

        Use the IBM Electronic Support pane to display and manage service requests to the IBM Electronic Support website.

        Use the Collect Logs link to collect the complete set of ESA log files that are required for debugging ESA issues. Once the logs are collected, you can also download the collected logs to your local system by using the Download Logs link.