Collecting and sending service information

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Electronic Service Agent collects and sends service information to IBM®. Service information consists of hardware, software, and system configuration about the system being monitored by Electronic Service Agent.

Manually collecting and sending service information to IBM Support is done using the Electronic Service Agent graphical interface. Select Help from the graphical interface panels if you have questions about the specific panel or the information to enter.
Tip: You can also use the esacli service command to collect and send service information to the IBM Electronic Support website. For information, see esacli service.

To manually collect and send service information to IBM Support, complete the following steps:

  1. Start a browser so you can use the Electronic Service Agent graphical user interface.
  2. In the browser address field, enter https://hostname:5024/esa, where hostname is the name or IP address of the system running Electronic Service Agent.
  3. Log on to the Electronic Service Agent graphical interface.
  4. Click Main menu from left navigation.
  5. Click Service Information tab.
    You can see what types of service information are collected, when they were last collected, and when they are collected next.
  6. On the Service Information page, select the type of service information that you want to collect.
  7. Select the systems for which you want to collect the service information.
  8. Click Collect Now.
    The data collection starts and you get a message -The data collection has been started, and will complete in approximately 2-15 minutes. Please check the activity log to view the results.
    You can also run an operational test to determine whether your connection and the transmission of service information to the IBM Electronic Support portal is working correctly. For information, see Running an operational test.
If data is unchanged from the data collected in the previous collection, no data is submitted to IBM. The Activity Log panel displays when the data was sent to IBM.