Testing connectivity to IBM

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You can test your connection to IBM®.

IBM Electronic Service Agent communicates with several IBM servers, and all connections with IBM are backed up by redundant sites. So if a primary connect point is unavailable, a connection is attempted to a backup server.

To test connectivity, execute the following command on CLI:
/usr/esa/bin/verifyConnectivity -t
Else, navigate to the /usr/esa/bin folder and execute the command:
./verifyConnectivity -t

You can use the SMIT (for AIX®) interface to test connectivity to IBM. Select Help from the panels if you have questions about the specific panel or the information to enter.

To test connectivity to IBM, complete the following steps:

  1. Log on to the system as root for AIX.
  2. Enter smit at the AIX command prompt for AIX.
  3. Select Electronic Service Agent.
  4. Select Verify Electronic Service Agent Connectivity and press Enter.

The system returns a report similar to the following:

Connectivity Verification Test Results: succeeded
If any connectivity failures are reported by the connectivity test, examine the settings of firewalls and proxy servers to ensure that a connection between IBM Electronic Service Agent and the failing connection is allowed.