Testing connectivity to IBM

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You can test your connection to IBM®.

IBM Electronic Service Agent communicates with several IBM servers, and all connections with IBM are backed up by redundant sites. So if a primary connect point is unavailable, a connection is attempted to a backup server.

You can use the SMIT (for AIX®) or cfgassist (for VIOS) interface to test connectivity to IBM. Select Help from the panels if you have questions about the specific panel or the information to enter.
Tip: You can also use the esacli test --connectivity command to perform a connectivity test. For more information, see esacli test.

To test connectivity to IBM, complete the following steps:

  1. Log on to the system as root for AIX or padmin for VIOS.
  2. Enter smit at the AIX command prompt for AIX or cfgassist for VIOS.
  3. Select Electronic Service Agent.
  4. Select Verify Electronic Service Agent Connectivity and press Enter.

The system returns a report similar to the following:

Performing Connectivity Verification Test
success  Edge_Bulk_Data_1 esupport.ibm.com                 129.42.56.189  443
success  Edge_Bulk_Data_2 esupport.ibm.com                 129.42.58.189  443
success  Edge_Bulk_Data_3 esupport.ibm.com                 129.42.60.189  443
success  Edge_Bulk_Data_4 esupport.ibm.com  2620:0:6c2:200:129:42:60:189  443
success  Edge_Bulk_Data_5 esupport.ibm.com  2620:0:6c2:200:129:42:58:189  443
success  Edge_Bulk_Data_6 esupport.ibm.com  2620:0:6c2:200:129:42:56:189  443
6 successes
0 failures
Connectivity Verification Test Results: succeeded
Note: Specific IP addresses are subject to change from time to time.
If any connectivity failures are reported by the connectivity test, examine the settings of firewalls and proxy servers to ensure that a connection between IBM Electronic Service Agent and the failing connection is allowed.