Specifying service contact information

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Specifying Electronic Service Agent service contact information is the first step in preparing to connect to IBM® Support.

Specify information about the company that owns or uses the system and a contact person for that system. Information that is designated with an asterisk (*) is required.
Tip: You can use the esacli contactSettings command to display and specify contact information. For information, see esacli contactSettings.
You can specify contact information during the activation stage by using the SMIT (for AIX®) or cfgassist (for VIOS) interface. Select Help from the panels if you have questions about the specific panel or the information to enter. To specify contact information, complete the following steps:
  1. Log on to the system as root for AIX or padmin for VIOS.
  2. Enter smit for AIX or cfgassist for VIOS at the command prompt.
  3. Select Electronic Service Agent.
    Note: If you are using AIX, you can go directly to the Electronic Service Agent main panel by entering smit esa_main at the command prompt.
  4. Select Configure Electronic Service Agent.
  5. Enter the contact information .
  6. Press Enter.
After Electronic Service Agent is activated, you can use the Electronic Service Agent graphical user interface (GUI) to specify contact information. Select Help from the GUI panels if you have questions about the specific panel or the information to enter.

To specify contact information, complete the following steps:

  1. Start a browser so you can use the Electronic Service Agent graphical user interface.
  2. In the browser address field, enter https://hostname:5024/esa, where hostname is the name or IP address of the system running Electronic Service Agent.
  3. Log on to the Electronic Service Agent graphical user interface.
  4. Click Settings > Service Contact to specify or change the contact information.
    • Company Information
      *Company name
      Company or organization that owns or uses the system.
      Street Address Lines 1, 2, and 3
      Street address of the contact person.
      City
      City where the contact person is located.
      State or province
      State or province where the contact person is located. The state or province must be specified as a valid code as defined by ISO-3166.
      *Select your country or region
      Name of the country or region in which the contact person is located. For example: Canada.
      Postal code
      Postal code where the contact person is located.
      Fax number
      Fax number where IBM Support can reach the contact person. Valid United States and Canada fax numbers must be 10 - 30 alphanumeric characters and cannot contain any dashes. Other fax numbers can include any type of character but must be 5 - 30 characters in length.
      Alternate fax number
      Alternate fax number where IBM Support can reach the contact person. Valid United States and Canada fax numbers must be 10 - 30 alphanumeric characters and cannot contain any dashes. Other fax numbers can include any type of character but must be 5 - 30 characters in length.
      Help desk number
      Telephone number where IBM Support can reach the Help desk at the company. Valid United States and Canada telephone numbers must be 10 - 30 alphanumeric characters and cannot contain any dashes. Other telephone numbers can include any type of character but must be 5 - 30 characters in length.
    • Primary Contact
      *Contact name
      Name of the person to be contacted if IBM Support needs access to the system.
      *Telephone number
      Telephone number where IBM Support can reach the contact person. Valid United States and Canada telephone numbers must be 10 - 30 alphanumeric characters and cannot contain any dashes. Other telephone numbers can include any type of character but must be 5 - 30 characters in length.
      Alternate telephone number
      Alternate telephone number where IBM Support can reach the contact person. Valid United States and Canada telephone numbers must be 10 - 30 alphanumeric characters and cannot contain any dashes. Other telephone numbers can include any type of character but must be 5 - 30 characters in length.
      *E-mail
      Fully qualified email address for the contact person. For example: myuserid@mycompany.com.
      Alternate email
      Fully qualified alternate email address for the contact person. For example: myuserid@mycompany.com.
      Pager number
      Telephone number where IBM Support can reach the pager for the contact person. Valid United States and Canada telephone numbers must be 10 - 30 alphanumeric characters and cannot contain any dashes. Other telephone numbers can include any type of character but must be 5 - 30 characters in length.
    • Secondary Contact
      *Contact name
      Name of the person to be contacted, if primary contact is not reachable and IBM Support needs access to the system.
      *Telephone number
      Telephone number where IBM Support can reach the secondary contact person. Valid United States and Canada telephone numbers must be 10 - 30 alphanumeric characters and cannot contain any dashes. Other telephone numbers can include any type of character but must be 5 - 30 characters in length.
      Alternate telephone number
      Alternate telephone number where IBM Support can reach the secondary contact person. Valid United States and Canada telephone numbers must be 10 - 30 alphanumeric characters and cannot contain any dashes. Other telephone numbers can include any type of character but must be 5 - 30 characters in length.
      *E-mail
      Fully qualified email address for the secondary contact person. For example: myuserid@mycompany.com.
  5. Click Save Settings to update the contact information.