Support Model for Missing Libraries or Components

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Enablement timelines and expectations

  • Simple Python wheels: Typically takes 3–6 weeks for development and validation.
  • Complex dependencies: For example, deep learning frameworks or packages with native extensions, timelines may vary based on:
    • Technical complexity.
    • Upstream community maturity.
    • Licensing and compliance considerations.
Additional time may be required after development for internal clearance and external distribution.

Enablement requests are handled on a best-effort basis. There are no SLA-bound timelines, as feasibility and delivery speed depend on upstream availability and legal constraints. Providing early visibility into your application’s dependency list can significantly improve predictability and turnaround times.

Additional IBM support options

Beyond enablement of missing packages, additional support for IBM Power–optimized Python wheels is available through IBM Support offerings, including the IBM Open-Source AI Foundation (5639-SAI).

For supported offerings:
  • Customers must reproduce reported issues using packages from the IBM support DevPI branches.
  • Support branches are versioned snapshots of the repository and follow this naming pattern: 
    https://wheels.developerfirst.ibm.com/ppc64le/linux-v<date>

    Example:

    https://wheels.developerfirst.ibm.com/ppc64le/linux-v2026.06.0
Using the appropriate support branch ensures consistent reproduction, validation, and resolution of issues within the scope of the purchased IBM support agreement.
In addition to the wheel repository, matching support branches are also maintained in the PyEco GitHub repository to provide consistent visibility into supported content:
  • Package index (support snapshot): https://github.com/ppc64le/pyeco/tree/v<date>
  • Example AI/ML applications (support snapshot): https://github.com/ppc64le/pyeco/tree/v<date>/examples

These versioned PyEco branches align with the corresponding DevPI support branches and should be referenced when reviewing supported package lists or reproducing issues using example applications.