Troubleshooting is a systematic approach to diagnosing and solving a problem or any unexpected behavior that you encounter in AI Optimizer for Z and LinuxONE.
Procedure
- Understand the problem and identify the root cause.
One of the most important tasks of diagnosing a problem is to fully understand the underlying issue. Then, analyze what you know and identify the root cause. Consider the following basic questions as you try to understand the problem:
- What are the symptoms of the problem?
- Where does the problem occur?
- When does the problem occur?
- Under which conditions does the problem occur?
- Can the problem be reproduced?
- Develop, test, and implement a solution.
Based your analysis of the root cause of the problem, develop, test, and deploy a feasible solution.
- If needed, get support from IBM.
In the event that you cannot identify the root cause of the problem or develop a feasible solution on your own, contact
IBM Support for assistance. You can search existing support resources for a possible fix or open a new support case to continue the troubleshooting process.