Business process example: creating a business process

In this example, you want to define a commonly encountered business process: order placement. In this example, the business process is defined as follows

Parent topic: Business process examples

Process Steps for this example

Procedure

  1. The beginning of the order placement process is defined as the moment when the visitors first add an item to their shopping basket. It also includes retrieval of a previously saved shopping basket.
  2. The next major step of the process is when the visitor begins the order submission sequence by clicking Checkout.
  3. On the next page, the visitor provides shipping and payment information.
  4. Following that is the final order inspection/submission page.
    • If the visitor clicks Submit Order here, the order confirmation page is presented.
    • If the Cancel Order button is clicked instead, the order cancellation page is presented.
  5. Finally, if the Continue Shopping button is clicked, the visitor is returned to the site's home page and can continue to shop for more items.

Results

If order confirmation page or order cancellation page is displayed after order inspection/submission page, then it marks the end of this business process.

Note: Order cancellation page or any other failure to reach the order confirmation page after you begin the ordering process represents abandonment of this business process.