cxConnect for Data Analysis

Acoustic Experience Analytics (Tealeaf) cxConnect for Data Analysis enables flexible export and fluid integration of Experience Analytics session data to any external business application to create multi-channel perspectives of your visitors' experience.

Note: Experience Analytics cxConnect for Data Analysis is a separately licensed component of the Experience Analytics CX platform and might not be available in your solution. For more information, contact your Experience Analytics administrator.

Feeding online customer experience data into your enterprise business intelligence suite empowers business analysts to expand data analysis and testing, from cross-channel effectiveness to marketing campaigns to fraud detection, using the reporting tools with which your analysts are already familiar.

Features include:

  • Transfer data from your Experience Analytics CX datastore to external reporting environments.
  • Deliver data in real time to external systems such as event processing systems
  • Data extraction jobs can be run on a scheduled or ad hoc basis.
  • Supports extraction into log or data files, which can be used to insert data into the database of your choice
  • Flexible filters and controls can be used to include or exclude any sessions or parts of sessions.