Resolving 'No Record Found' error in Scribe

Read the following topic if you are experiencing errors when querying Acoustic Campaign records via Scribe Online.

Symptoms

When setting up or testing a map where Acoustic Campaign is the source and using Scribe Online’s Query Preview feature, the records in the Acoustic Campaign database are not recognized by Scribe Online and “No Records found” is displayed.

Resolving the problem

The Scribe Online Silverpop Connector Guide references the CRM Enable Sync requirement under the Silverpop Connector As IS Target section.

Query

  • Unsupported while using Restricted contact databases
  • Acoustic Campaign must have the CRM Enable Sync field set to a '1'. This is a system field that is exposed and managed through Acoustic Campaign when the organization is enabled for Salesforce.com, Dynamics CRM, or SugarCRM.

The Silverpop Connector cannot recognize records that do not have the CRM Enable Sync system field checked or set to 1.

It’s important to also note, Non-CRM Connections cannot access the following Acoustic Campaign Entities in the Query block:
  • Lead
  • Contact
  • Account
  • Relational Table
  • UB Event
  • Contact List Member