Troubleshooting and messages

This section contains information that might help you resolve several common issues. It contains a list of the WTO messages that can be issued by Advanced Archive for DFSMShsm and a procedure for determining the current modification levels of your product modules.

If Advanced Archive for DFSMShsm encounters a situation where the only possible course of action is to abend, a user abend of U0100 might be issued. The abend might be accompanied by a dump and at least one diagnostic or error message; the error messages are described in this section.

If you are unable to resolve your issue after reviewing this information, contact IBM Software Support. If you contact IBM Software Support, have the following information available:
  • Advanced Archive for DFSMShsm release, version, and PTF level (see Running AXQMODLV to get a modification level report)
  • z/OS release number
  • JCL that was submitted
  • Job output and dump, if any was generated
  • Any error message codes
  • Any other information that you think might be relevant to understanding the problem