4401 Patch auto-update server communication error

Explanation

The Patch auto updater service tried to retrieve the list of applicable patches from the IBM Fix Central server but was unable to communicate with the server.

User response

To fix the server communication error, use the chsecurity command in the command-line interface to stop and restart the Patch Auto Updater service.

If the issue persists, use the following commands:
  • lscloudcallhome command to check the connectivity.
  • chcloudcallhome command to restart the communication with the server.

If the communication is not reestablished, contact IBM support to resolve the problem.