Creating an IBM support user

Create a support user before you add storage to the system.

About this task

Creating a support user means that IBM® support personnel can view any support tickets that you open. Having the account can facilitate faster resolution times, especially in complex situations. The account is secure and IBM cannot access it without first contacting the owner of the account.

Procedure

The following instructions refer to the IBM Cloud® user interface, which is subject to change. Refer to the IBM Cloud documentation for specific details about these options.

  1. Browse to IBM Cloud portal.
  2. Click Account > Users. On the Users page, click Add User.
  3. Complete the following fields as shown in Table 1:
    Table 1. Fields for new support user
    Field Value
    Username
    IBM-Storage-SV-Cloud-acct_num
    where acct_num is the IBM Cloud account number that is displayed in the top banner next to the LOG OUT icon.
    Email address or IBMID IBM-Storage-SV-Cloud@wwpdl.vnet.ibm.com
    First name IBM Storage
    Last name Support
    Time Zone your_time_zone
    VPN Password Enter an 8- to 20-character password.
    Street Address Enter a street address for your company.
    City Enter a city for your company.
    Country Enter a country for your company.
    Zip or Postal Code Enter a postal code for your company.
  4. Click Portal Permissions at the top of the screen.
  5. At the Save Changes? prompt, click Yes.
  6. On the Support page, click Select All Support Permissions.
    All ticket options are selected.
  7. On the Devices page, select View Hardware Details and View Virtual Server Details.
  8. Scroll to the bottom of the page and click Add Portal Permissions.

Results

The support user is created.