Pre-call checklist
If you have questions or problems with the library, complete these steps before a call to IBM technical support is placed.
- If you suspect the tape drive needs to be replaced, first go to the section called READ and FOLLOW before replacing drives
- Verify that you exhausted all troubleshooting options. See Troubleshooting Guide.
- Collect library logs. See Locating Management functions.
- Verify that the library and drive firmware is at the most recent level. See Locating Management functions.
- Verify that your device drivers are at the most recent level.
- For the current release of IBM® device drivers, see http://www.ibm.com/support/fixcentral.
- For the current release of device drivers by independent software vendors (ISVs), go to the appropriate third-party website.
- Verify whether your hardware and software configuration is supported.
- Check the hardware and connections:
- Ensure that the host interface cable connector does not contain bent or recessed pins.
- Ensure that all retention screws for the host interface cable and terminator are securely tightened.
- Verify the host connection. See Verifying the host connection.