Outbound Files - Rejection

To display and manage outbound files in the platform, go to the Messaging menu and click on Live Board. In the section Outbound Files, you can see different boxes that contain outbound files in different statuses.

In this document we are going to learn about outbound files with the rejected status.

File details are restricted to specific roles. If you do not have access to this part of the platform and need to display some file details, please contact your administrator.

How do outbound files go to the rejection queue?

Outbound files board - files rejected

How do outbound files go to the rejection queue

  • Transaction rejection: If all transactions of one outbound file are rejected, the outbound file is rejected.

  • PSR reject: Depending on the status sent in a PSR, an outbound file might be rejected.

  • Other client-specific engines.

How do you identify the reason for the rejection?

Outbound files with the status "Rejected" are files whose processing has failed. In order to avoid this scenario on your file, you must identify the reason for this failure.

To identify the file failure reason, within the Live Board > Outbound Files section:

  • Click on the “Files rejected” queue to display the list of files.

  • Find the file you want to view within this list.

  • Click on Details to display the whole file information.

  • Use the View state button to know the status reason. The State reason will display the rejection reason. If you do not see a state code or state reason for the outbound file, and the outbound file was rejected by a PSR, you can go to the notifications tab for the outbound file to find the PSR.

Outbound Files - file details Outbound Files - file details2

In this example, the PSR rejected the output file due to the account being invalid.