Problems - view details

Use this command to view the details of a reported problem.

Problems - view notes

To view the personal notes added to a problem:

admin.problems[0].notes

Output example:

[{
  "category": None,
  "note": "test ownerid",
  "created_time": "Feb 19, 2014 12:05:32 AM",
  "owner_id": "admin",
  "parent_type": "problems",
  "problems_url": "/admin/resources/problems/80629b8e-1316-4bcd-8886-fd2a3798d812",
  "state": "pending",
  "type": None,
  "updated_time": "Feb 19, 2014 12:05:32 AM",
  "url": "/admin/resources/comments/b407c364-1ef1-4a43-bad3-032419977458"
}]

Problems - view files

To view the files added to a problem:

admin.problems[0].problem_files

Output example:

[{
  "created_time": "Feb 27, 2014 5:14:08 PM",
  "file_name": "assigneddisks.xml",
  "file_size": 6667,
  "packaged_log_url": "/ipas/dumps/assigneddisks-1393542848793.xml",
  "problems_url": "/admin/resources/problems/fa9bcd0c-77f3-4ced-935f-45290bc6c25e",
  "retry": 0,
  "status": "collection succeeded",
  "updated_time": "Feb 27, 2014 5:14:08 PM",
  "uploaded_time": None,
  "url": "/admin/resources/problem_files/25e931a5-f7c2-4f88-8b49-7d678e49d9f5"
}]

Where status can have one of the following values:

start
collection pending
collecting
collection failed
collection succeeded
uploading
upload failed
upload failed, missing file
upload succeeded
file remove failed
file remove succeeded
problem reporting is disabled
unknown

Problems - view history

To view the history of events for a problem:

admin.problems[0].problem_history

Output example:

[{
  "category": "Starting call home",
  "created_time": "Feb 20, 2014 4:18:33 PM",
  "description": None,
  "problems_url": "/admin/resources/problems/874e7481-af18-4153-88ee-83270cd712ff",
  "updated_time": "Feb 20, 2014 4:18:33 PM",
  "url": "/admin/resources/problem_history/c0da0c63-2243-46c5-bf59-68acdbfb86bc"

}]