Support information

There are many resources available if a problem should occur with your IBM® software. The following sections outlines a collection of these resources.

Using IBM support assistant
IBM Support Assistant is a free, stand-alone application that you can install on any workstation to access product, support, and educational resources.
Contacting IBM Software Support
IBM Software Support provides assistance with product defects.
Determining the business impact
Before you contact IBM Customer Support, assess the severity level of the problem that you want to report.
Describing problems and gathering information
You provide as much information as possible about problems that you report to IBM Software Support.
Submitting problems
You can submit your problem to IBM Software Support in one of two ways: