Service technician
Service technicians complete the work tasks that are related to requests for corrective services, moves, products, and reservations. Service technicians can be trade specialists who handle a narrow range of task types or generalists who handle a wider range of task types.
A Service Technician role typically performs the following
tasks:
- Receives IBM® Maximo® Real Estate and Facilities tasks
- Completes tasks in the field
- Plans their daily tasks or work tasks that are created by the service manager
- Updates the system to record time and materials for service level agreements (SLAs)
The portal for this role is based on the following details that are selected in this role's people record:
- Home Page: Home - Service Technician
- Group Details: TRIRIGA Service Technician