Contact Insight Integration Endpoints
Contact Insight® endpoints must be configured in such a way that the URL component can be changed at the runtime to accommodate the future changes to the service. The end point consists of server address, method, and query parameters.
Server Address
The server address element of the URL is the address of the Acoustic Campaign Pod where the
host's database instance resides. Select the appropriate address for the host's database:
| POD number | POD address |
|---|---|
| POD 1 | http://engage1.silverpop.com |
| POD 2 | http://engage2.silverpop.com |
| POD 3 | http://engage3.silverpop.com |
| POD 4 | http://engage4.silverpop.com |
| POD 5 | http://engage5.silverpop.com |
| POD 6 | http://engage6.silverpop.com |
| POD 7 | http://engage7.silverpop.com |
| POD 8 | http://engage8.silverpop.com |
| POD 9 | http://engage9.silverpop.com |
| Pod A | http://engageA.silverpop.com |
Method
The method element of the URL is the instruction communicating method to be used by the server. There are two main methods for Contact Insight:
https://endpoint/oauth/tokenthat is used to acquire a valid access token.https://endpoint/mashup/oauth/contact/contactInsightthat is used to get the Contact Insight application.
The query parameters consist of more than one part, including the number of oAuth tokens and necessary parameters that the method needs to properly execute its function.
- The getAccessToken method must be invoked by using a
HTTP POSTand embed the parameters into the BODY of the request. - The contactInsight method can be invoked by using
HTTP GETby constructing the URL with the parameters that are embedded in the connect string.