Log in to Acoustic Campaign

Logging in to Acoustic Campaign requires an IBMid.

As of March 18, 2020, we've made a few changes to how your IBMid is integrated with your Campaign account:
  • Your IBMid will be stored in your Campaign user profile.
  • For security purposes, you cannot link more than one IBMid to a single Campaign account. This means users cannot use multiple IBMids to share a single Campaign account; each user should have an IBMid for their Campaign account.
  • The first time you log in after March 18, your current IBMid will be linked to your current Campaign account and stored in your Campaign user profile. You won't be able to log in to that Campaign account with a different IBMid. If you need to use a different IBMid, an organization administrator can unlink the IBMid from the Campaign account in your user profile.
  • You can continue to link more than one Campaign user account to a single IBMid.
If you have an IBMid already, complete the following steps:
  1. Go to https://www.ibm.com/customer-engagement/marketing/launch/ and enter your iBMid and password.
  2. Select your Campaign pod from the list.
  3. Enter your Campaign user name and password and click Log in.

    Your Acoustic Campaign credentials are now linked with your IBMid. Going forward, you will use only your IBMid to log in.

If you don't have an IBMid, complete the following steps:

  1. Go to https://www.ibm.com/customer-engagement/marketing/launch/ and click Register.
  2. Provide a valid email address that you can access.
  3. Once you have submitted your email address, you will receive a verification email with a code to complete the IBMid registration process. Email is the only way to receive this code. If the code is in two parts, copy and paste just the portion following the dash. The email with the code can be marked as spam, so if you don't see it in your inbox, check your spam folder.
  4. Once you enter the confirmation code, your IBMid will be verified and you will be able to log in to your new IBMid account.
  5. When logging in with your IBMid for the first time, you'll need to complete two-factor authentication. After you have entered your IBMid and password, you will receive a second email with a code to verify your identity. If the code is in two parts, copy and paste just the portion following the dash. Make sure you enter it within 20 minutes.
  6. Select your Acoustic Campaign pod from the list.
  7. Enter your Acoustic Campaign user name and password and click Log in.
Note: Two-factor authentication, also known as 2FA, is an industry best practice for secure access. You won't be prompted for a one-time passcode for subsequent access unless there is a detectable change in the characteristics of the account, device, or browser you use for access.
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