Creating a Kubecost Support Ticket

The Kubecost support team uses the IBM Support Portal for creating support tickets. The team also uses Slack and Teams for collaboration. If you'd like to create a collaborative, private Slack Channel, please reach out to your Kubecost Customer Success Manager (CSM) or follow this link for more information.

The remainder of this guide will provide you with the resources on getting access to the support portal and submitting a support ticket.

Accessing the IBM Support Portal

To raise a support case in the IBM Support Portal, you will first need to create an IBMid and register for the Kubecost product. For Kubecost Enterprise customers, you will need your IBM Customer Number to associate your company's Kubecost entitlement with your IBMid. Please speak to your CSM if you're unsure of your IBM Customer Number.

Please follow our guide to create your account and register.

How to Use the IBM Support Portal

  • Access the Portal: (Article)
  • Create a Case: (Article)
  • Add team members to a new or existing case: (Article)
  • Update a case: (Article)
  • Escalate a case: (Article)
  • Manage your support account access: (Article)
  • Support Portal User Management: (Article)
Note: If you have any difficulties using the portal itself, you can open a case with the portal help desk via the “Get help” tile at the bottom of any support page. If you are unable to log in, use the “Contact IBMid help desk” link below the login prompt or contact your Kubecost CSM.