Release notes - September 2025

Application build: 2.35.26

As IBM Support Insights (IBM SI) continues to evolve, here are the details of the application's current progress.

Fixed issues and upgrades

Following is a list of improvements and new implementations in the application.

The first dropdown menu on the Service diversity sub-tab of the Service analysis tab in the Inventory management page is now enabled with the addition of the Service groups option for visualizing inventory coverage segments.
The new grouping functionality allows users to spot and address differing support options within the same product family, ensuring the avoidance of potential coverage mismatches.

The tables in the Inventory management pages of the application are augmented with an additional data point - Site ID.
The Case History table in the Case metrics page is now enhanced with the introduction of the Priority column.

Following is a brief outline of usability constraints or challenges in the current version of the application.

Area	Issue	Workaround
Inventory management - General	The values in the Uncovered section of the Hardware coverage widget could contain duplicates.	To be fixed in a future release. As a temporary workaround, you can export the data and have the duplicated values removed based on the devices' serial number.
Inventory management - General	The values in the Vendor recommended OS versions column are not searchable while in View services table mode.	To be fixed in a future release.
Inventory management - Coverage - Service diversity	The Service group names/labels might be inconsistent in the views of different users within the same client profile.	To be fixed in a future release. As a temporary workaround, the different users with access to the same client profile can clear up their local cache and cookies prior to using IBM SI - that will sync up their service group labels view.
Risks & Recommendations - General	Some OS/Firmware alerts might be missing if multiple data collection methods are used.	To be fixed in a future release.

For a detailed list of the application's current known issues, please view the designated file here.