Release notes - August 2025

Application build: 2.34.31

As IBM Support Insights (IBM SI) continues to evolve, here are the details of the application's current progress.

Fixed issues and upgrades

Following is a list of improvements and new implementations in the application.

The entire chatbot experience throughout SI is now leveled up with the introduction of Generative AI (GenAI).
You can now inquire about a single asset's details directly in the chat, using the asset's serial number, and get the relevant information without ever clicking anything in the app itself.
You will also be able to get thorough direct "how-to" guidance from GenAI without manually visiting the app's user documentation.

The assets widget in the Inventory management page of the application is now enriched with the addition of a new service-level diversity data-related row.
The multi-items search experience is now improved - the app now displays how many invalid serial numbers your search request contains, and allows you to copy them (separated by a comma upon copy) for further work or investigation.

Users with access to multiple client accounts are now taken directly to the last one they viewed prior to logging out when they log back in.
New data points are now added to the Case History table in the Case metrics page.
New data points are added also to the Affected Inventory table on the Risks and recommendations page.
There are new data points introduced in the Case History table of the TAM reports as well, where one of the optional new columns is AI-powered.

Following is a brief outline of usability constraints or challenges in the current version of the application.

Area	Issue	Workaround
Inventory management - General	The values in the Uncovered section of the Hardware coverage widget could contain duplicates.	To be fixed in a future release. As a temporary workaround, you can export the data and have the duplicated values removed based on the devices' serial number.
Inventory management - General	The values in the Vendor recommended OS versions column are not searchable while in View services table mode.	To be fixed in a future release.
Risks & Recommendations - General	Some OS/Firmware alerts might be missing if multiple data collection methods are used.	To be fixed in a future release.

For a detailed list of the application's current known issues, please view the designated file here.