Release notes - June 2024
Application build: 2.20.20
As IBM Support Insights (IBM SI) continues to evolve, here are the details of the application's current progress.
Fixed issues and upgrades
Following is a list of improvements and new implementations in the application.
Asset filtering functionality
- IBM SI now gives client administrators the ability to filter how users see their client's inventory.
- Asset filters, much like global filters, are applied across the application; however, asset filters are set for the user, whereas global filters are set by the user.
- Once created, asset filters can readily be applied to a user or a subset of users, using the User Management page, restricting their view of the in-app available inventory.
- Existing asset filters can be modified when required or deleted when no longer necessary.
Bulk assets update
- Using IBM SI's new functionality, available in the Inventory section's asset details table, users can now update several assets simultaneously with unique property values, including editing custom properties.
- Using the downloadable template file, several assets can be edited in one single operation.
- Users can assign different property values to different assets using the template; whereas the bulk edit function, available in the Inventory page's interface, assigns the same property value to all selected assets.
Hardware EoS mail alerts
- The application's Notification subscriptions section now includes Hardware End-of-Support (EoS) mail alerts.
- Users can select from up to 4 different hardware EoS alert levels.
- Notification e-mails' frequency can be personalized and set to either quarterly, monthly, or weekly.
General updates
- The application now includes EoS data for Lenovo assets.
- The re-designed Change request e-mails now offer a better understanding of the process and its next steps.
Known issues and limitations
Following is a list of usability constraints or challenges in the current version of the application.
| Area | Issue | Workaround |
|---|---|---|
| General | Typing is not visualized in dropdown menus across the application. | Hit the downward facing arrow on your keyboard after you have typed the initial letters of the word you're searching for. |
| Notification subscriptions - Hardware end of support alerts | Specifically for Cisco clients - the number of assets impacted by HW EoS alerts in the notification e-mail does not match the number of actually impacted devices, which may be viewed in IBM SI. | To be fixed in a future release. |
| Inventory management - Asset details | When you try to submit a Terminate maintenance agreement change request, the date selector does not provide a calendar. | Manually type in the desired date in the field, adhering to the required format, and press
the Enter button on your keyboard. |
| Inventory management - Changes | The Coverage changes tables do not get immediately updated when a global filter is applied. | Go to another tab and then return - the filter will be properly visually reflected. |
| Risks & Recommendations - General | Some OS/Firmware alerts might be missing if multiple data collection methods are used. | To be fixed in a future release. |
| Risks & Recommendations - Security & Hardware lifecycle | The asset details table filtering capability does not allow for editing filters. | Remove your current filter and apply a new one. |
| Risks & Recommendations - Security & Hardware lifecycle | Removing an applied global filter also removes any applied local filters. | To be fixed in a future release. |
| Risks & Recommendations - Security | Sorting the asset details table by the Total exposure column does not
effectively sort all available assets in the desired order. |
To be fixed in a future release. |
| Risks & Recommendations - Hardware lifecycle | The chart's months distribution is misaligned visually. | To be fixed in a future release. |
| Administration - Asset filters | When you try to apply multiple filtering criteria to a single asset filter - only the first selected criterion is applied. | To be fixed in a future release. |
| Administration - Asset filters | When you disable a condition from an existing filter, save your change and re-open the filter - the disabled condition is no longer present - disabling a filtering condition currently deletes the condition. | To be fixed in a future release. |