Release notes - March 2024

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Application build: 2.18.17

As IBM Support Insights (IBM SI) continues to evolve, here are the details of the application's current progress.

Fixed issues and upgrades

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Following is a list of improvements and new implementations in the application.

Case metrics updates

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  • Custom properties are now available as grouping criteria in the Case analysis section of the application (Pro functionality).
  • Users can now select and export a subset of the Case history table data allowing for a download of only those cases that are of interest at the given moment.

Change requests enhancements

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  • Users can now submit change requests using any asset summary table in the application's Inventory management tab pages.
  • The status of change requests is now automatically updated throughout the IES processing operation (US assets only).

General updates

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  • End-of-Support (EoS) events for Juniper and F5 Networks are now available in IBM Support Insights.
  • Exportable files from IBM SI's main Risks and recommendations page and its tabbed pages are now all in .xlsx format.

Known issues and limitations

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Following is a list of usability constraints or challenges in the current version of the application.

Area Issue Workaround
Inventory management - General When filtering the Call Home last heartbeat property to not be Unknown - the asset table displays a There is no data error. To be fixed in a future release.
Case metrics - Case analysis In the Open view, the page filters are disabled. To be fixed in a future release.
Risks & Recommendations - General Some OS/Firmware alerts might be missing if multiple data collection methods are used. To be fixed in a future release.
Risks & Recommendations - Security & Hardware lifecycle The asset details table filtering capability does not allow for editing filters. Remove your current filter and apply a new one.
Risks & Recommendations - Security & Hardware lifecycle Removing an applied global filter also removes any applied local filters. To be fixed in a future release.
Risks & Recommendations - Hardware lifecycle The chart's months distribution is misaligned visually. To be fixed in a future release.