Release notes - February 2024

Application build: 2.17.18

As IBM Support Insights continues to evolve, here are the details of the application's current progress.

Fixed issues and upgrades

Following is a list of improvements and new implementations in the application.

Users can now see who their change request is assigned to in the Change requests page.
The button to discontinue the processing of a change request is now renamed - from Terminate to Cancel request, enabling user experience consistency across the application.
Change installation address requests now have an upgraded address selection - when requesting a new address, users can utilize the type-to-search functionality, which provides them with a dropdown list of available global addresses to choose from. Disclaimer: The dropdown appears upon the third keyboard stroke and if the desired address is not available, the system will accept the user's input after the Enter button on the keyboard has been pressed.

The available filtering options on the page have been updated to change Average days open to close to Number of days open - users can opt in to view a subset of only cases that are a certain amount of days old, and cases that have been processed in the specified time-frame of that number of days.
Users can now search and filter within the Case history table using the Origin property of their support cases.
In the Case analysis tab (a Pro feature), the graphs now display the product families in a descending manner according to the number of associated cases - i.e. the product families with the most cases are displayed at the top of the graphs.

The SI chatbot can now provide users with information about their client account's subscription level.
Additionally, users can also inquire the SI chatbot about their access level to the specific client account.

The assets tables in the Inventory management's Inventory and Coverage tabs now contain additional columns - Storage Insights connection and Call Home last heartbeat - they are searchable and filterable. Disclaimer: If the Call Home last heartbeat contains n/a values - there is either a connection issue or an installation issue.

Following is a list of usability constraints or challenges in the current version of the application.


Area	Issue	Workaround
Inventory management - General	When filtering the Call Home last heartbeat property to not be n/a - the asset table displays a There is no data error.	To be fixed in a future release.
Case metrics - General	Number of days open filter does not apply to open cases - all open cases are displayed regardless of user filter selection.	To be fixed in a future release.
Case metrics - Case analysis	In the Open view, the page filters are disabled.	To be fixed in a future release.
Risks & Recommendations - General	Some OS/Firmware alerts might be missing if multiple data collection methods are used.	To be fixed in a future release.
Risks & Recommendations - Security & Hardware lifecycle	The asset details table filtering capability does not allow for editing filters.	Remove your current filter and apply a new one.
Risks & Recommendations - Security & Hardware lifecycle	Removing an applied global filter also removes any applied local filters.	To be fixed in a future release.
Risks & Recommendations - Hardware lifecycle	The chart's months distribution is misaligned visually.	To be fixed in a future release.