Release notes - January 2024

Application build: 2.16.20

As IBM Support Insights continues to evolve, here are the details of the application's current progress.

Fixed issues and upgrades

Following is a list of improvements and new implementations in the application.

The OMM application migration and integration into SI is finalized upon the former's sunset in the end of January 2024.
Inventory change requests now go through an approval claim process - an approver needs to claim an existing request before approving it. This newly introduced step brings an extra layer of traceability in request processing.
All users with an admin level of access, including IBMers, can submit change requests.
The possible change request options are all displayed in the Request changes dropdown, where the non-actionable ones are greyed out - this allows users to establish at a glance which assets have limitations on the type of change requests that can be submitted against them.
The existing change requests on the Change requests page are sorted according to their creation date, in a descending manner.

The case statuses within the application match the support statuses in IBM's My Support portal, providing users with a unified experience across IBM support platforms.
The Case History table now allows filtering and applied filters can be edited, disabled or deleted.

The chatbot can now address user inquiries regarding the SI inventory change request processes and OMM migration.
The change request submission section of the chatbot includes a video tutorial, demonstrating visually to users the steps they need to take to create a change request.

The IBM Z-assets contract data has been augmented with the inclusion of IBM Call Home details and insights.
The welcome mails now include the user's assigned role and client name.
The asset details page's Coverage section contains a service line items table, where users can view contracts relating to the particular asset - including both current and future contracts. The table's contents are exportable for a smoother contract management.

Following is a list of usability constraints or challenges in the current version of the application.


Area	Issue	Workaround
Case metrics - Case analysis	In the Open view, the page filters are disabled.	To be fixed in a future release.
Risks & Recommendations - General	Some OS/Firmware alerts might be missing if multiple data collection methods are used.	To be fixed in a future release.
Risks & Recommendations - Security & Hardware lifecycle	The asset details table filtering capability does not allow for editing filters.	Remove your current filter and apply a new one.
Risks & Recommendations - Security & Hardware lifecycle	Removing an applied global filter also removes any applied local filters.	To be fixed in a future release.
Risks & Recommendations - Hardware lifecycle	The chart's months distribution is misaligned visually.	To be fixed in a future release.