Release notes - August 2023

As IBM Support Insights continues to evolve, here are the details of the application's current progress.

Fixed issues and upgrades

Following is a list of improvements and new implementations in the application.

A refined Case History table view is introduced with the removal of the Region column, whose contents previously often overlapped with those of neighboring columns.
A new data point is now also added to the Case History table - Case type - displaying the type of service for the support case (e.g. preventative maintenance, installation, break/fix, etc).

The application's loading speed is significantly improved following a codebase refactoring.
A new geo location database is implemented, providing a better experience when editing assets' location data - a more accurate geo-city relation, faster loading of available site options, unique city-municipality identifiers.

A watsonx.ai-based chatbot is now added to the application, allowing users to leverage the capabilities of AI when in need of swift in-app assistance.

Following is a list of usability constraints or challenges in the current version of the application.


Area	Issue	Workaround
Inventory management - General	FW EOS column shows only Unknown values.	You can access your FW EOS alerts on the Risks & Recommendations page.
Risks & Recommendations - General	Some OS/Firmware alerts might be missing if multiple data collection methods are used.	To be fixed in a future release.
Risks & Recommendations - Security & Hardware lifecycle	Sorting by Vendor notice risk results in an error message.	You can export the data and apply a sort in the downloaded file.
Risks & Recommendations - Security & Hardware lifecycle	The asset details table filtering capability does not allow for editing filters.	Remove your current filter and apply a new one.
Risks & Recommendations - Security	The summary table is currently sorted by Product family.	To be fixed in a future release.
Risks & Recommendations - Hardware lifecycle	The chart's months distribution is misaligned visually.	To be fixed in a future release.