Release notes - November 2022

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Fixed issues

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Following is a list of improvements and new implementations in the application.

General Inventory

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  • An improved user interface in the Inventory management section of the application and its tabs.
  • The previous Select all button in the View assets by left-hand-side table is now implemented as a check-mark selector within the table itself.
  • The default columns have been updated in all tables within the Inventory management section.
  • The list of available columns in all inventory tables has been expanded and now includes Installed at customer, Installed at customer number and Coverage status, which are now also present in the .csv file downloaded when users export the inventory table data.
  • In addition to being able to export all table data using the Export all button, users may now export all services data for their inventory using the Export services for all button in the table’s header.
  • Users may also export services only for their chosen sub-set of inventory by first selecting the assets in the table and then clicking on the Export services for selected button in the table’s header.
  • A Last upload timestamp is now added to the Global inventory header box, providing users with insight as to when their inventory data was last updated.

Inventory coverage

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  • A complete interface makeover of the Coverage tab and its sub-tabs.
  • The Coverage by group sub-tab now allows users to switch between viewing their assets grouped either by expiration time or expiration status. Expiration status is a new view that shows assets grouped by the type of coverage.
  • In the by Time view of the sub-tab, users see their inventory grouped by each asset’s coverage expiration time and each group is represented in the circle diagram on the left-hand side of the tab. The legend on the right-hand side of the diagram is clickable.
  • In the by Status view of the sub-tab, users see their inventory grouped by each asset’s coverage status and each group represented as a bar chart. The legend on the left-hand side of the graph is clickable.
  • An entirely new coverage status for assets - Stopped, Canceled or Deleted - providing users with deeper insights into their inventory's coverage state.
  • Users may also switch the view of the table’s contents using the first dropdown menu on the right-hand side of the sub-tab.
  • Users may also filter their entire sub-tab view to show assets that only have warranty coverage data or all assets using the second dropdown menu on the right-hand side of the sub-tab.
  • Selection within the View assets by table in the Coverage by geo sub-tab is also updated and now matches the View assets by table on the main Inventory tab.

Risks & recommendations

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  • Alerts are now marked as read when they are viewed for 3 seconds. These alerts stay in the default alert list, but the blue unread dot is cleared. Alerts can also be marked as unread to help users identify alerts that they want to return to later.
  • Alerts can now be ignored or un-ignored, allowing users to filter their view according to their alert preferences. Ignoring an alert removes it from the default alert list. The Show ignored alerts filter button shows users all their ignored alerts.
  • The alerts list can now be sorted ascending and descending by alert priority.
  • Users can also search for alerts from the top of the alert list to quickly find alerts using a key word in the alert summary.

INS Pro

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  • An entirely new functionality is now introduced - Hardware lifecycle - where users can get detailed insights into their at-risk hardware.
  • Assets are presented in product family groups, allowing users to dive deeper in specific asset subsets using the product family names as filters.
  • Assets are sorted according to their hardware risk by default, in a descending manner, focusing the users' attention to the most at-risk portions of the inventory.

Known issues

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The following limitations and known issues apply to IBM Support Insights. Each known issue contains a description, some contain a currently available work-around.

Area Issue Workaround
Inventory management - Asset list When sorting the asset table, there is no visual representation of sorted column or the sort order. To be fixed in a future release.
Inventory management - Asset list Priority is not displayed for some hardware components To be fixed in a future release.
Inventory management - Asset list When downloading an export, the assets' address field is not present in the exported file. To be fixed in a future release.
Inventory management - Coverage When drilling down into a particular asset group, the count of assets in the circle diagram does not update accordingly. To be fixed in a future release.
Inventory management - Changes The Export services buttons do not result in a downloaded file. To be fixed in a future release.
Risks & Recommendations - OS/Firmware Some OS/Firmware alerts might be missing if multiple data collection methods are used. To be fixed in a future release.
Risks & Recommendations - Hardware lifecycle Deselected product families are once again selected after going to a particular asset's page and back to the Hardware lifecycle page. To be fixed in a future release.
Risks & Recommendations - Hardware lifecycle The chart's months distribution is misaligned visually. To be fixed in a future release.
Administration - Users Users with an apostrophe in their names cannot be added. Add the user by manually removing the apostrophe.
Administration - Users Bulk users load cannot be performed with mix-case e-mail IDs. Make sure all e-mail IDs in the template are lower-case.