Creating a chat mapping
Create a chat mapping to configure all the resources a chatbot needs to run in a communication channel. You can run this procedure for both IBM Robotic Process Automation as a Service and IBM RPA on premises offering.
Before you begin
Get your chatbot instance:
- If you are using the IBM Robotic Process Automation as a Service: Request a chatbot instance.
- If you are using the IBM Robotic Process Automation on premises: Create a chatbot instance.
Procedure
- Log in to your tenant in the IBM RPA Control Center.
- From the Define menu, click Chatbots > Chats Mappings.
- Choose the desired action:
- To create a new chat map: click Create chat mapping.
- To edit an existing chat map: click ⋮ > Edit.
- Enter the data in the Bot tab fields:
- In the Chatbot field, select the chatbot instance from the list.
- In the Name field, enter the name of the mapping.
- In the Greeting field, enter the greeting message presented at the beginning of the interaction between the chatbot and user.
- Enter the data in the Script tab fields:
- In the Script name field, select the chatbot script from the list.
- In the Script Version field, select the script version from the list.
- In the Computers field, select the computers to run the chatbot script.
- Optional: Enable Unlock machine to configure IBM RPA to unlock the computers before running the chatbot.
- Optional: Enter the JSON data in the Styling tab field. See Applying custom styles to your chatbot for details about styles you can apply.
The Chatbot field lists the chatbot instances already created. If a chatbot instance is not available, be sure you complete the steps to create or request a chatbot instance. See Before you begin to know how to get your chatbot instance according to the IBM RPA offers you use.
Results
After the chat mapping, your chatbot script is ready to chat using the Web Chat channel.