IBM Content Manager, Version 8.5

Integration of IBM Case Manager with IBM Content Manager

The integration of IBM® Case Manager with IBM Content Manager allows IBM Case Manager to work with IBM Content Manager events.

Each document and folder on an IBM Content Manager server that has been enabled for IBM Case Manager integration has a proxy document on an IBM Case Manager server that references that document or folder. In addition, each case folder on an IBM Case Manager server has a proxy case folder on an IBM Content Manager server that references that case folder.

Proxy documents and proxy folders do not contain user properties, except for an external reference to the IBM Content Manager server. All of the actual documents and folders for a case reside on the IBM Content Manager server. Document browsing is performed on the IBM Content Manager server while case browsing is performed on the IBM Case Manager server.

For each case folder on the IBM Case Manager server, there is a proxy case folder on the IBM Content Manager server that contains the case ID and the object ID of the IBM Case Manager case folder. User properties are not included in the proxy case folder. The proxy case folder item type, ICMPROXYFDRS, has the following attributes:

ICM_CM_OBJStore
ICM_CM_Solution
ICM_CM_CaseType
ICM_CM_CaseYY
ICM_CM_CaseMM
ICM_CM_CaseDD
ICM_CM_CaseHH
ICM_CM_CaseTS
ICM_CM_CaseFdr
ICM_CM_CaseID
ICM_CM_CaseGUID
ICM_CM_InitDocID

Of these attributes, only ICM_CM_CaseFdr and ICM_CM_CaseGUID are subscribed.

The case event handler is a key component of the integration of IBM Case Manager with IBM Content Manager. The case event handler is responsible for monitoring and managing the queue of case events created by the event monitor. Each case event describes an action occurring on the IBM Content Manager server for an item type that has been enabled for IBM Case Manager integration. The case event handler examines the event and, if appropriate, performs the necessary actions on the IBM Case Manager server to maintain a consistent state between the IBM Content Manager document and the IBM Case Manager proxy document, and between the IBM Case Manager case folder and the IBM Content Manager proxy case folder.

For more information about the case event handler, see the CMBCaseEventHandler Java™ class in the Application Programming Reference.

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